Our aim is to ensure your complete satisfaction with all goods that we supply.
In the event that you may wish to return an item, this can be done within seven working days of receipt. You will receive a full refund of the cost of the goods in accordance with our returns policy. If you wish to exchange the item for a different one, the please indicate this in the email and also on the returns form mentioned below.
Please e-mail with details of your return to :
before returning your goods. We will then e-mail a returns form, which MUST be enclosed in the package. We will also send details of the address of where to return the goods to. However, the returns address is as follows:
MV Footwear Ltd
14 Lowesmoor Wharf
Worcester WR1 2RS
The goods must be returned immediately on receipt of the Returns Form in the same unused/undamaged condition in which you accepted them, with all of the original packing materials and at your own insurance risk and cost. We suggest you use Royal Mail Special Delivery, as no refund will be made for lost items.
When the goods have been received by us we will process the refund within seven days from the date we received them. The refund will be made by the same method and into the same account from which your original payment was made.
In the case of unwanted/unsuitable goods we will refund the price of the goods in full. However, you will be responsible for the cost of returning and insuring them.
In the rare event that you receive a faulty product please contact us for further instructions on returning it. We will process a full refund within seven days of us receiving the goods back. All return costs will be refunded in full.
If you need to return the goods for any other reason than the above we will only refund the cost of the goods, you will be responsible for the cost of insuring and returning the goods to us.
You have a legal obligation to take reasonable care of the goods whilst they are in your possession. Please ensure the sizing and suitability are correct before wearing outdoors. Shoes that show signs of outdoor wear will be returned to the buyer as unsalable and a refund will not be made. All returns should be returned in there original condition, unworn with all the original packing materials in order to obtain a refund.