FAQ's

FAQ's

 

Where do you deliver?


We deliver to the UK and throughout the rest of world. .

What do you charge for postage?


Standard delivery is £3.75 for each Pair for all UK orders. UK

EU delivery is £10.00 for each pair

Deliveries are made Monday-Friday only.
Your order must be placed by 10 am in order to deliver the same day.

Rest of the world Airmail: GBP 15.00 for each item

Any taxes or duty fees incurred are the responsibility of the customer and these costs cannot be reclaimed from M V Footwear Ltd
Orders for next day delivery placed by 10 am Friday will be delivered the following Monday. Please note, any orders taken on UK Bank Holidays will be dispatched the following working day.

What methods of payment do you take?


We also accept payment via PayPal.
We accept cheques and postal orders from UK.

Please make payable to "M V Footwear Ltd" and post to:

M V Footwear Limited

Unit 14 Lowesmoor Wharf

Worcester WR1 2RS

*If you wish to pay by card, we are installing a card facilty on the website but until then please call:

(44) (0)1905 780203 and we will take payment over the phone.

When will you take payment?


Payment will be taken on placement of your order.

I can’t find the shoe I want online, is it available?


We currently sell a selection of our Oxygen range online.
If the style you require isn’t available online then it could be available on ebay. Our shop is "mvfootwear2014"

Can I use Discount Codes online?


We will occasionally issue online discount codes via our email newsletter. These can be used on the website by entering the code in the promotional code box on your basket before pressing the 'Proceed to Checkout' button.

Why is my size not available?


All Oxygen styles range from sizes EU 36 to EU 42 and U. If you cannot select the particular size that you are looking for in a style, this will mean that we have no stock left in that style. Feel free to call us and we will let you know when the size will be back in stock.

*Please note that EU 42 is very rare

What is your online returns policy?


On full priced items we will accept Items not worn, used or damaged for a refund if received within 28 days of dispatch. You can print off a returns form and fill it in. Return your shoes to our warehouse along with this form and you will refund you in 2-3 days once they arrive

Where's my order?


You can track your order online. To do this, log in to your account by clicking on the "My account" button on the Bottom toolbar. Once logged in, click on the "View Orders" button. You will see an overview of all your recent orders. Click the view button against the order you wish to track and you will then get details of your order. If you wish to amend your order, email us on Email. ·mvfootwearltd@gmail.com

How long does delivery take?


We aim to deliver your goods within 2 working days to all destinations within the UK. UK Next Day delivery is available for destinations in the UK. Delivery will be within one working day. UK Next Day delivery cannot be guaranteed to Northern Ireland, off-shore islands or very remote locations. Scottish highlands and islands will take two or three working days for this service. Deliveries to EU destinations may take up to 10 working days. Deliveries Outside Europe may take up to 10 days as well